Repairs have been completed and service should be restored.
If your service has not come back up, please reboot your router. If your service remains down after the reboot, please contact our customer service department between the hours of 8:00 am. and 5:00 pm. at (903) 482-7000 or email your outage to customerservice@graysoncollin.net and we will get you taken care of as quickly as possible. We apologize in advance for any inconvenience this may cause. Thanks again for being a loyal Grayson Collin Communications customer.
Posted Mar 04, 2026 - 12:57 CST
Update
Technicians are working on the last few fiber lines. ETR 30 minutes, you may still experience intermittent issues while the fiber repair is underway.
Posted Mar 04, 2026 - 12:19 CST
Update
Connectivity is being restored, you may still experience intermittent issues while the fiber repair is underway.
Posted Mar 04, 2026 - 10:48 CST
Update
Restoration underway, the updated ETR is 2 hours.
Posted Mar 04, 2026 - 10:06 CST
Identified
There is a fiber cut and crews are dispatched working on a fix. The estimated time to restore service is approximately 4 hours.
Posted Mar 04, 2026 - 09:57 CST
Investigating
We are aware of an outage impacting service at this time. Crews are investigating
Posted Mar 04, 2026 - 09:27 CST
This incident affected: Internet Services, Phone Voice Services, and Network Services.