All Systems Operational
About This Site
This page provides status information on the services that are part of the Grayson Collin Communications. Check back here to view the current status of the services. If you are experiencing an issue not listed here, please contact customer support.
Internet Services
Operational
Phone Voice Services
Operational
Network Services
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 10, 2026
No incidents reported today.
Oct 9, 2026
No incidents reported.
Oct 8, 2026
Completed -
The scheduled maintenance has been completed.
Oct 8, 03:00 CDT
Oct 8, 03:00 CDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 00:00 CDT
Oct 8, 00:00 CDT
Scheduled -
We will need to relocate a section of fiber in Gunter that will only affect The Bridges on Thursday, October 8th starting at 12:00 a.m. We estimate the work to take approximately three hours. During the time of the repair, you can expect loss of internet service. Most customers will be down for a much shorter time than the three-hour estimate, but we wanted to make sure you were aware you could lose service during this two-hour window. Thank you for your understanding.
If your service does not come back up after the maintenance is performed, please reboot your router. If your service remains down after the reboot, please contact our customer service department between the hours of 8:00 am. and 5:00 pm. at (903) 482-7000 or email your outage to customerservice@graysoncollin.net and we will get you taken care of as quickly as possible. We apologize in advance for any inconvenience this may cause. Thanks again for being a loyal Grayson Collin Communications customer.
Oct 5, 12:58 CDT
If your service does not come back up after the maintenance is performed, please reboot your router. If your service remains down after the reboot, please contact our customer service department between the hours of 8:00 am. and 5:00 pm. at (903) 482-7000 or email your outage to customerservice@graysoncollin.net and we will get you taken care of as quickly as possible. We apologize in advance for any inconvenience this may cause. Thanks again for being a loyal Grayson Collin Communications customer.
Oct 5, 12:58 CDT
Oct 7, 2026
Completed -
The scheduled maintenance has been completed.
Oct 7, 05:00 CDT
Oct 7, 05:00 CDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 00:00 CDT
Oct 7, 00:00 CDT
Scheduled -
We will be performing equipment maintenance beginning at 12:00 a.m. on Wednesday October 7th. During this period you will see intermittent service disruptions. This process is estimated to take five hours. Most customers will be down for a much shorter time than the five-hour estimate, but we wanted to make sure you were aware you could lose service during this five-hour window. Thank you for your understanding.
If your service does not come back up after the maintenance is performed, please reboot your router. If your service remains down after the reboot, please contact our customer service department between the hours of 8:00 am. and 5:00 pm. at (903) 482-7000 or email your outage to customerservice@graysoncollin.net and we will get you taken care of as quickly as possible. We apologize in advance for any inconvenience this may cause. Thanks again for being a loyal Grayson Collin Communications customer.
Oct 5, 16:07 CDT
If your service does not come back up after the maintenance is performed, please reboot your router. If your service remains down after the reboot, please contact our customer service department between the hours of 8:00 am. and 5:00 pm. at (903) 482-7000 or email your outage to customerservice@graysoncollin.net and we will get you taken care of as quickly as possible. We apologize in advance for any inconvenience this may cause. Thanks again for being a loyal Grayson Collin Communications customer.
Oct 5, 16:07 CDT
Oct 6, 2026
No incidents reported.
Oct 5, 2026
Completed -
The scheduled maintenance has been completed.
Oct 5, 11:30 CDT
Oct 5, 11:30 CDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 5, 09:30 CDT
Oct 5, 09:30 CDT
Scheduled -
We will need to repair a section of fiber due to a squirrel chew beginning at 9:30 a.m. this morning, October 5th in Van Alstyne. This will only impact customers on Oak Hill Rd, Coyote Ln, and Julian Dr. We estimate the work to take approximately two hours. During the time of the repair, you can expect loss of internet service. Most customers will be down for a much shorter time than the two-hour estimate, but we wanted to make sure you were aware you could lose service during this two-hour window. Thank you for your understanding.
If your service does not come back up after the maintenance is performed, please reboot your router. If your service remains down after the reboot, please contact our customer service department between the hours of 8:00 am. and 5:00 pm. at (903) 482-7000 or email your outage to customerservice@graysoncollin.net and we will get you taken care of as quickly as possible. We apologize in advance for any inconvenience this may cause. Thanks again for being a loyal Grayson Collin Communications customer.
Oct 5, 08:51 CDT
If your service does not come back up after the maintenance is performed, please reboot your router. If your service remains down after the reboot, please contact our customer service department between the hours of 8:00 am. and 5:00 pm. at (903) 482-7000 or email your outage to customerservice@graysoncollin.net and we will get you taken care of as quickly as possible. We apologize in advance for any inconvenience this may cause. Thanks again for being a loyal Grayson Collin Communications customer.
Oct 5, 08:51 CDT
Oct 4, 2026
No incidents reported.
Oct 3, 2026
No incidents reported.
Oct 2, 2026
No incidents reported.
Oct 1, 2026
No incidents reported.
Sep 30, 2026
No incidents reported.
Sep 29, 2026
No incidents reported.
Sep 28, 2026
Resolved -
this outage has been resolved and all service should be restored
Sep 28, 12:21 CDT
Sep 28, 12:21 CDT
Monitoring -
A fix has been implemented and we will monitor for any further changes.
Sep 28, 11:24 CDT
Sep 28, 11:24 CDT
Identified -
Fiber issue identified, tech working on fix. ETR 3 hours
Sep 28, 09:39 CDT
Sep 28, 09:39 CDT
Investigating -
We are aware of an outage in Celina, techs are en route to investigate. No ETR at this time.
Sep 28, 09:11 CDT
Sep 28, 09:11 CDT
Completed -
The scheduled maintenance has been completed.
Sep 28, 11:30 CDT
Sep 28, 11:30 CDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 09:30 CDT
Sep 28, 09:30 CDT
Scheduled -
We will need to repair a section of fiber beginning at 9:30 a.m. this morning, September 28th in Van Alstyne. This will only impact customers on Oak Hill Rd, Coyote Ln, and Julian Dr. We estimate the work to take approximately two hours. During the time of the repair, you can expect loss of internet service. Most customers will be down for a much shorter time than the two-hour estimate, but we wanted to make sure you were aware you could lose service during this two-hour window. Thank you for your understanding.
If your service does not come back up after the maintenance is performed, please reboot your router. If your service remains down after the reboot, please contact our customer service department between the hours of 8:00 am. and 5:00 pm. at (903) 482-7000 or email your outage to customerservice@graysoncollin.net and we will get you taken care of as quickly as possible. We apologize in advance for any inconvenience this may cause. Thanks again for being a loyal Grayson Collin Communications customer.
Sep 28, 08:49 CDT
If your service does not come back up after the maintenance is performed, please reboot your router. If your service remains down after the reboot, please contact our customer service department between the hours of 8:00 am. and 5:00 pm. at (903) 482-7000 or email your outage to customerservice@graysoncollin.net and we will get you taken care of as quickly as possible. We apologize in advance for any inconvenience this may cause. Thanks again for being a loyal Grayson Collin Communications customer.
Sep 28, 08:49 CDT
Sep 27, 2026
No incidents reported.
Sep 26, 2026
No incidents reported.