Grayson Collin Communications Status

Status Information

All Systems Operational

About This Site

This page provides status information on the services that are part of the Grayson Collin Communications. Check back here to view the current status of the services. If you are experiencing an issue not listed here, please contact customer support.

Internet Services Operational

Phone Voice Services Operational

Network Services Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jun 12, 2026

No incidents reported today.

Jun 11, 2026

Fiber repair

Completed - The scheduled maintenance has been completed.
Jun 11, 12:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 10:00 CDT

Scheduled - Due to damaged fiber, we will need to make an emergency repair in the Howe and Van Alstyne areas, beginning at 10:00 a.m. Thursday, June 11th. We estimate the work to take approximately two hours and will be completed by 12:00 p.m. During the time of the repair, you can expect loss of internet service. Most customers will be down for a much shorter time than the two-hour estimate, but we wanted to make sure you were aware you could lose service during this four hour window. Thank you for your understanding.

If your service does not come back up after the maintenance is performed, please reboot your router. If your service remains down after the reboot, please contact our customer service department between the hours of 8:00 am. and 5:00 pm. at (903) 482-7000 or email your outage to customerservice@graysoncollin.net and we will get you taken care of as quickly as possible. We apologize in advance for any inconvenience this may cause. Thanks again for being a loyal Grayson Collin Communications customer.
Jun 9, 15:31 CDT

Jun 10, 2026

No incidents reported.

Jun 9, 2026

No incidents reported.

Jun 8, 2026

No incidents reported.

Jun 7, 2026

No incidents reported.

Jun 6, 2026

No incidents reported.

Jun 5, 2026

No incidents reported.

Jun 4, 2026

Anna, Melissa, VA outage

Resolved - All repairs have been completed and connectivity restored.
Jun 4, 14:49 CDT

Monitoring - All residential service should be restored. We are monitoring the situation.
Jun 4, 13:15 CDT

Update - Fiber repair is still ongoing, ETR is approximately 4 hours.
Jun 4, 12:16 CDT

Update - We are continuing to work on a fix for this issue.
Jun 4, 11:59 CDT

Update - Some areas of Anna and Van Alstyne are back online, crews are still working on the repair for the fiber damage with no ETR at this time.
Jun 4, 10:52 CDT

Identified - We have located the fiber cut in South Sherman and crews are onsite assessing the damage. No ETR at this time.
Jun 4, 09:18 CDT

Investigating - We are currently investigating an outage affecting Anna, Melissa, and parts of Van Alstyne, crews are en route to troubleshoot. No ETR at this time.
Jun 4, 08:29 CDT

Jun 3, 2026

No incidents reported.

Jun 2, 2026

No incidents reported.

Jun 1, 2026

No incidents reported.

May 31, 2026

No incidents reported.

May 30, 2026

No incidents reported.

May 29, 2026

No incidents reported.