This page provides status information on the services that are part of the Grayson Collin Communications. Check back here to view the current status of the services. If you are experiencing an issue not listed here, please contact customer support.
Completed -
The scheduled maintenance has been completed.
May 15, 04:00 CDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 23:00 CDT
Scheduled -
Due to damaged fiber, we will need to make an emergency repair in the Southeast Van Alstyne/Northeast Anna area, beginning at 11:00 p.m. Thursday, May 14th. We estimate the work to take approximately five hours and will be completed by 4:00 a.m. on the 15th. During the time of the repair, you can expect loss of internet service. Most customers will be down for a much shorter time than the four hour estimate, but we wanted to make sure you were aware you could lose service during this four hour window. Thank you for your understanding.
If your service does not come back up after the maintenance is performed, please reboot your router. If your service remains down after the reboot, please contact our customer service department between the hours of 8:00 am. and 5:00 pm. at (903) 482-7000 or email your outage to customerservice@graysoncollin.net and we will get you taken care of as quickly as possible. We apologize in advance for any inconvenience this may cause. Thanks again for being a loyal Grayson Collin Communications customer.
May 13, 08:50 CDT