Resolved -
This incident has been resolved.
Mar 5, 12:12 CST
Monitoring -
Repairs have been completed and service should be restored.
If your service has not come back up, please reboot your router. If your service remains down after the reboot, please contact our customer service department between the hours of 8:00 am. and 5:00 pm. at (903) 482-7000 or email your outage to customerservice@graysoncollin.net and we will get you taken care of as quickly as possible. We apologize in advance for any inconvenience this may cause. Thanks again for being a loyal Grayson Collin Communications customer.
Mar 4, 12:57 CST
Update -
Technicians are working on the last few fiber lines. ETR 30 minutes, you may still experience intermittent issues while the fiber repair is underway.
Mar 4, 12:19 CST
Update -
Connectivity is being restored, you may still experience intermittent issues while the fiber repair is underway.
Mar 4, 10:48 CST
Update -
Restoration underway, the updated ETR is 2 hours.
Mar 4, 10:06 CST
Identified -
There is a fiber cut and crews are dispatched working on a fix. The estimated time to restore service is approximately 4 hours.
Mar 4, 09:57 CST
Investigating -
We are aware of an outage impacting service at this time. Crews are investigating
Mar 4, 09:27 CST