Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Sep 28, 2026 - 09:30 CDT
Scheduled
We will need to repair a section of fiber beginning at 9:30 a.m. this morning, September 28th in Van Alstyne. This will only impact customers on Oak Hill Rd, Coyote Ln, and Julian Dr. We estimate the work to take approximately two hours. During the time of the repair, you can expect loss of internet service. Most customers will be down for a much shorter time than the two-hour estimate, but we wanted to make sure you were aware you could lose service during this two-hour window. Thank you for your understanding.
If your service does not come back up after the maintenance is performed, please reboot your router. If your service remains down after the reboot, please contact our customer service department between the hours of 8:00 am. and 5:00 pm. at (903) 482-7000 or email your outage to customerservice@graysoncollin.net and we will get you taken care of as quickly as possible. We apologize in advance for any inconvenience this may cause. Thanks again for being a loyal Grayson Collin Communications customer.
Posted Sep 28, 2026 - 08:49 CDT
This scheduled maintenance affected: Internet Services.